3 steps to respond to negative customer reviews

depiction of a negative review amongst positive reviews

Negative reviews can feel daunting, but ignoring them isn’t the answer. In fact, you can turn a negative review into a positive by addressing the comments quickly and offering a courteous resolution to the issue. This signals your brand can handle criticism and is committed to making things right for your customers.  Fifty-three percent of […]

5 Important Tips for Handling Negativity on Social Media

social media

Not so long ago, customer complaints were rarely made public. Back when the only methods of mass communication were print, television, and radio, only the most severe complaints and claims made it into the public eye. But thanks to the internet the way you communicate to customers, and vice-versa, has changed completely. Every company makes […]